Domus Optima Co. Ltd. is committed to providing a service that respects and protects the privacy of our customers and those who use our websites domusoptima.ca and auction.domusoptima.ca (hereinafter jointly referred to as website), as well as Domus Optima services and products.
Information We Collect
Domus Optima Co. Ltd. may request or collect personal information from its online users in a variety of ways, including through online registration forms for a member account with us, online contact forms, online subscription forms for future communications (such as e-mail newsletters, company updates, etc.), and other instances where users are invited to volunteer such information.
The data we collect is information that identifies you personally:
1. When you request and/or use our services, register for or update a members account with us:
- First and Last Names;
- E-mail address;
- Phone number;
- Bidding, buying or selling information you provide to obtain our services;
- Financial information in connection with a transaction you are involved in;
- Other content that you generate or that is connected to the requested services or your members account with us (such as adding items to your watch list).
2. When you use our contact forms, or when you otherwise communicate with us regarding our services:
- First and Last Names;
- E-mail address;
- Other content that you feel necessary to provide for that purposes.
3. When you use our subscription forms for future communications:
- First and Last Names;
- E-mail address.
In some instances, when you use our services, you may provide additional information we are required or authorized by applicable national/provincial laws to collect and process in order to authenticate or identify you or to verify the information we have collected. For example, to comply with the federal anti-money laundering and anti-terrorist financing rules we may request information on your current government issued photo ID.
In addition, when you browse information on our website, servers automatically collect limited amounts of standard information for traffic monitoring and statistical purposes (such as Internet Protocol (IP) addresses; operating systems and the types and versions of browsers used to access our website; Internet Service Providers used by visitors; dates and times of access; pages visited; keywords entered into search engine). Domus Optima Co. Ltd. cannot identify you from this information, but may analyze it for operational trends, performance, and for ways to improve our website.
From time-to-time we may request information via surveys for purposes of monitoring and/or improving the use and satisfaction of Domus Optima website and/or services. Participation in these surveys is completely voluntary and users/visitors may choose whether or not to participate and therefore disclose this information. Information requested via surveys may include both contact and demographic ones (such as name, e-mail, address, age, marital status, etc.).
If during communication with us you give us personal information about someone else, you must do so only with that person’s authorization. You should inform them how we collect, use, disclose, and retain their personal information according to our privacy notice.
We may use trusted third-party services to enhance functionality of our website (such as mailing services, analytics, advertisements, etc.). The referred third parties may use their own cookies on our website. However, we have no access to or control over these cookies.
Visitors may opt-out of analytics activity by setting their browser to notify them when a cookie is sent and block analytics cookies if desired. Visitors should consult browser’s “Help” files for full instructions. Visiting our website with analytics cookies disabled will have no significant impact on visitor’s browsing experience.
Permissions and Unsubscribes
Domus Optima Co. Ltd. does not participate in spamming and maintains a zero-tolerance to any spam activity. Users willing to receive future communications from us are required to provide their explicit consent to subscribe during the opt-in process. Domus Optima uses a confirmed opt-in process, in which the prospective subscribers will need to affirmatively respond to an email confirmation request sent to their mailbox in order to be added to Domus Optima mailing list and receive future communications.
All subscribed users have the opportunity to opt-out at any time by either following the unsubscription link in the footer of our e-mail communications, or by e-mailing their unsubscription request to us at .
Some communications (such as members account notifications and billing information) are considered transactional and are necessary for all of our customers. You must cancel your members account with Domus Optima to unsubscribe from these communications.
If you believe that you have receive an unsolicited commercial e-mail from us, you may report it to us at .
Use of Information
We may only use personal information provided by visitors/users of Domus Optima website and/or services for the purpose it has been collected (such as to respond to the reason visitor/user contacted us, to provide and maintain our website and/or services, to notify visitors/users about changes to our products/services, to allow visitors/users to participate in interactive features of our website when they choose to do so, to provide client care and support, to provide analysis so that we can improve our website and/or services, to meet legal and regulatory requirements (such as those, relating to anti-money laundering, sanctions and anti-terrorism), to monitor the usage of our website, and to detect and address technical issues), or for a consistent purpose, unless another use is specifically authorized at law.
Access to Information
Users can see, review and change most of their personal information by signing in to their members account. We recommend users to update their personal information immediately if it changes or is inaccurate.
Once visitors/users make a public posting, they may not be able to change or remove it.
We will honor any statutory right visitor/user might have to access, modify or erase their personal information. To request access and to find out whether any fees may apply, if permitted by applicable laws, visitor/user should contact us by email at . Where visitor/user has a statutory right to request access or request the modification or erasure of their personal information, we can still withhold that access or decline to modify or erase their personal information in some cases in accordance with applicable laws.
Upon visitor’s/user’s written request, we will close their account and remove their personal information from view as soon as reasonably possible, based on their members account activity and in accordance with applicable laws.
Share of Information
We will never sell, share or rent visitor’s/user’s personal information to third parties for their use without visitor’s/user’s consent. We may only disclose personal information where we have legal authority to do so, where the disclosure is for the purpose that we collected the information such as providing you with a service, or where such disclosure is required by law or necessary to protect our rights and/or to comply with a judicial proceeding, court order or other legal process.
By using our services, users explicitly concern to make the value of their auction bids public while their identities remain anonymous and protected.
If we are involved in a merger or acquisition, visitor’s/user’s information may be transferred as part of that transaction. We will notify our visitors/users through our blog and/or e-mail notification of any such activity and the options regarding their information.
Maintenance of Information
The information provided to us is saved indefinitely and may be stored locally on our computers and/or online on one or more databases directly or indirectly maintained by us. We utilize reasonable technical, administrative and physical safeguards to protect the confidentiality and security of personal information. When we collect financial information, we protect its transmission through the use of encryption such as the Secure Socket Layer (SSL) protocol. Only employees who need the information to perform a specific job (such as billing, customer service, etc.) are granted access to personally identifiable information.
While we make every effort to prevent any occurrence of loss, misuse or alteration of personal information, we cannot guarantee absolute or unqualified protection of this information given the open nature and resulting instability of the Internet and World Wide Web. We make no representations or warranties as to the effectiveness of our security and assume no liability for security breaches or any failure in the security of visitor’s/user’s computer equipment, their internet service provider or other networks and communications providers.
Visitors/users are encouraged to follow safety recommendations for password protection and limiting public computers and networks use while providing personal information as well as to learn about protecting their own computers to ensure their online activities remain private.
Third Party Websites
Our website may contain links to other sites. We do not control their content and are not responsible for the privacy practices of such other sites or of its customers. We recommend to read the privacy statements of each and every site that collects personally identifiable information to learn more about how they collect and use it. We are not responsible for the privacy practices of any third parties.
Persons Under the Age of Majority
Our website, products and services are not directed to persons under the age of majority (18 in the province of Ontario). We do not knowingly collect personally identifiable information from persons under the age of majority. If a parent or guardian becomes aware that their child has provided us with personal information without such parental or guardian’s consent, they should contact us at . If we discover that a person under the age of majority has provided us with personal information, we will delete such information from our files.
Personal information processed or stored outside of Canada, or collected from foreign visitors/users may be subject to governing legislation of that country (such as USA Patriot Act, European Directive 95/46/EC, etc.).
Domus Optima Co. Ltd.
17075 Leslie Street, Unit 7
Newmarket, ON, L3Y 8E1
Last updated: December 2, 2021
Created: September 9, 2018