Cancellation and Refund Policy

Domus Optima Co. Ltd. is committed to providing the best possible services to our clients. If for any reason you are unhappy with the service that you were provided, please submit a Support Ticket in the Members Area of our website, or contact us either through the Online Contact Form or by e-mail at , and we will try to come up with a solution.

We understand that sometimes there may be certain circumstances in which you may wish to request a cancellation of your order. Please read the following Cancellation Policy carefully, as your right to cancel and receive a refund depends on the type of ordered from us service or product.

If you would like to request a cancellation, please visit your Members Area of our website, locate the service or product to be cancelled and press a corresponding “Cancel” or “Submit Ticket” button. If the referred buttons are not available for the service or product to be cancelled, please simply submit a Support Ticket in the Members Area of our website stating the service or product purchase details and a reason for your cancellation.

Where possible, refunds will be issued to the payment method used to make the purchase of the service or product. However, there may be some payment methods (e.g. gift certificates) for which this is not possible, or there may be other instances in which we are not able to credit your refund to your original payment method (e.g. expired accounts). If for any reason we are unable to issue the refund to your original payment method, the amount will be credited to you in the form of a store credit.

Any store credit issued is non-transferable, non-refundable, has no cash value, and may only be redeemed towards your future purchases of services or products on our website.

If you order, purchase or use our services/products you accept and agree to be bound by and comply with this Cancellation and Refund Policy.

Memberships


You may cancel your membership(s) at any time. Upon cancellation of a paid membership, we will issue a prorated refund for the unused portion of the membership.

Complimentary Auction Services


You may cancel ordered complimentary auction service at any time, if it is not specifically marked as FINAL SALE in its description.

Paid Auction Services


Due to a specific nature of paid auction services, they are considered FINAL SALE once purchased and thus not eligible for a cancellation, refund, return or exchange. Any commission received for the rendered auction services is also non-refundable.

There is an exception to the cancellation policy for the paid auction services:

  • In case of purchased Absolute Auction (Type A) listing service, cancellation is available when your cancellation request is received by us at any time prior to the first placed bid. After that time absolutely NO cancellation is possible due to the nature of the auction process. Such cancellation is subject to an Auction Listing Cancellation Fee.  The Auction Listing Fee is non-refundable. Please visit Cancel Auction Listing page to proceed with your cancellation request.
  • In case of purchased Reserve Auction (Type R) or Sealed-Bid (Type S) listing services, cancellation is available when your cancellation request is received by us at any time prior the reserve price being reached. After that time absolutely NO cancellation is possible due to the nature of the auction process. Such cancellation is subject to an Auction Listing Cancellation Fee. The Auction Listing Fee is non-refundable. Please visit Cancel Auction Listing page to proceed with your cancellation request.

Downloadable Products


Due to a specific nature of downloadable products, they are considered FINAL SALE once purchased and thus not eligible for a cancellation, refund, return or exchange.

Gift Certificates


Due to a specific nature of gift certificates, they are considered FINAL SALE once purchased and thus not eligible for a cancellation, refund, return or exchange. Gift certificates have no cash value.

Merchandise


Merchandise may be returned for a refund or exchange within 30 days of purchase under the following conditions:

  • The original receipt must be presented for all refunds or exchanges.
  • Merchandise must be returned intact, unused and in its original packaging.
  • All custom orders are considered FINAL SALE once purchased and thus not eligible for a cancellation, refund, return or exchange.
  • Shipping costs are non-refundable. You are responsible for the return shipping costs (if any).

Any questions, comments, feedback or concerns related to this Cancellation and Refund Policy may be directed to us either through the  Online Contact Form or by e-mail at or by mail at:

Domus Optima Co. Ltd.
17075 Leslie Street, Unit 7
Newmarket, ON, L3Y 8E1
Canada


Last updated: December 26, 2021
Created: December 7, 2021